My Christmas tree was beautiful to look at and a perfect shape. It lasted well into the New Year and still looked... good.
I was sad to take it down.
I will definitely get my next tree from Christmas Trees Manchester.read more
Sent a few messages in advance of delivery date on Facebook asking about delivery time as knew would be out for part of... the day. Didn't receive a reply to last couple of messages, despite seeing they had been read.
Sent message via WhatsApp 5pm on delivery day to ask if it would still arrive and was told they had rung our bell at 9am - we were in at 9am and our doorbell was not rung.
I was also told 'We can only do so much when a customer chooses to pay cash on delivery' - don't offer cash on delivery if you are going to be rude about people who choose that option!
I chose you because of your positive reviews but I feel terribly let down. My children and I have had a horrible year and all I wanted was a fun day decorating our house with a good quality tree. We will do that, but not with one of your trees and I will not recommend you based on my experience.read more
Used you guys for the 1st time this year, we got our tree delivered on the 29th, the delivery guy were great, it was no... bother for him to take the tree round the side of the house so my 3 year old couldn't see it. We get compliments all the time of how gorgeous our tree is, it really is a lovely tree, thank you, we'll be using you guys again.read more
Used these guys for 4 years and they’ve been good. Last couple of years we’ve had late deliveries and such (as in... getting late in the day) but the trees have been good. This year completely different.
Ordered early as we do every year to make sure we get the date we want, had an issue of our own making that we needed sorting and was; but then got multiple confirmations. WhatsApped and messaged on here but no reply. Finally today (delivery day) we get a call at gone 10am saying they had been having trouble cutting trees the last few days so couldn’t deliver. Offered to deliver on Monday but as we both work that wasn’t helpful as they couldn’t even give me a guarantee on time.
If they’ve had trouble for a few days why weren’t we told earlier? And there was little in the way of apologies other than the offer of a bigger tree (if I’d wanted bigger I’d order it but a 3 bed semi is only so big!).
Such a shame as we’ve enjoyed the service but this year it’s been dire and sadly we won’t be returning. We’ve been to a local garden centre and got a lovely tree and saved some cash.read more
I’ve ordered a tree from these guys twice before, and they’ve always been brilliant. I’m not sure what happened... this year, but the service was appalling and the tree isn’t great either. The day my tree was supposed to be delivered, I didn’t hear anything from them until about 6pm when I was told the driver was new, had been working a 12 hour day, and had decided to finish before completing all his deliveries. They offered me £10 compensation (which I’ve yet to receive) and said they would deliver the next day after 5:30pm, and that someone would contact me again. Nothing until I reached out to them at about 8pm and I was told they were finally on their way. It felt like they had forgotten to redeliver.
Really terrible service, not what I would expect from spending £70. I will be going elsewhere next yearread more
Amazing service and quality tree, I like the fact you plant a tree for everyone that is cut down. I had last min order... for tree stand as mine had broken and that wasn't a problem either. Thank you same again next year :)read more
Highly recommend the great service from Christmas Trees Manchester. Another finely delivered tree that once again fits... perfectly in our living room and smells fantastic. Just need to add the decca's now 😀. Thanks guysread more
Absolutely gorgeous tree! Best real tree I’ve had in the last 10 years! I was skeptical at first as I always prefer... to see the tree I buy, but I’m so glad I listened to the great reviews and got a tree from these guys! Delivered on a Sunday too - now that’s service!!!!read more
Waiting all day for my tree, baked mince pies, made mulled wine and got the decorations out all ready to decorate my... first Christmas tree for my first Christmas in my own home. I get a phone call saying the delivery driver has gone home and I won’t be getting my tree. This was mine and my partners only day off which is why we wanted it today. So so disappointed. I’ll get my tree at one of the beautiful stalls in the Christmas market, they’re cheaper and beautiful. Not to mention the staff are wonderful and don’t talk over you.read more
Ordered for the first time based on a recommendation. We didn't receive any delivery slot notifications by email (as... advertised on the website) but whilst it is noteworthy, that is the only downside to the whole experience. The rest is all grand.
I sent a facebook message to ask when our delivery would be and the business answered all messenger enquiries very promptly. The tree is lovely and is of great quality. It smells beautiful and the driver who delivered it was friendly, polite and helpful. Happy to recommend and will be ordering again next year. Highly professional service :-)read more
Gorgeous Tree - Outstanding customer service. I was let down funny another company on delivery of my tree so got in... touch with Christmas trees Manchester. They delivered me an absolute beauty of a tree within the hour and saved the day!!read more
Fantastic tree delivered by these with no hassle or mess. I've a steep drive and steps and these two had no problem... getting the tree safely to where I wanted it. Perfect shape, and definitely one of the best I've had. I absolutely love it. Merry Christmas 🎄 everyone 😁read more
Thank you Christmas trees Manchester for my beautiful christmas tree! Not only is the quality above my expectations but... the service was also fabulous, I received a phone call just before the delivery of my tree to let me know they were half an hour away and the guys brought it in for me which made my life much easier! Thank you so much! See you next year! �����read more
Just received our tree today and it's beautiful - all up and decorated - great service excellent company to deal with.... Updated this review as this is the 3rd year now ordered from these guys and the tree looks amazing as always.read more
Do not bother ordering. They called my mobile as I didn’t answer they didn’t bother to... deliver!!! When I called them I was told no answer no delivery quite rightly flipped my lid as I have two poor children in tears now as no delivery is coming!!
Basically lazy driver couldn’t be bothered getting out and knocking on the door.
Driver repeatedly hung up on me!!!
Stupidly I reordered this year after last years cock up!! Never again do not bother
Since called to speak to a manger to be hung up on AGAIN!!!!
Shame there’s no stars!!!!!!!!!read more